FAQ
Frequently asked questions
If the list does not answer your questions or does not let you complete your application with confidence, do not hesitate to contact us.
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(877) 711-7738FAQ
A question that is not here?
An agent answers during business hours.
(877) 711-7738Monday to Thursday, 8:30 a.m. to 4:30 p.m. · Friday, 8:30 a.m. to 12:30 p.m.
01The application
Every new application must be sent to us through the online form. We do not take applications over the phone.
You must then complete the instant bank verification (IBV). It is sent to us by your financial institution and gives us access to your bank statement, read only. This system speeds up the review and it is secure: it never gives us access to your username or your password.
If your application is accepted, we send you your contract. Otherwise you receive an email stating the reason for the refusal.
02Co-borrowing
03Repayment
Products and their terms are described on the page How it works.
Ready to send your application?
The form is completed online, at your own pace. A human answer stays available during business hours.
We are not the lenderApproval is never guaranteed.